Wipro Walk-in Drive 2025 for Back Office Associates | 06 & 07 May 2025

Eligibility Criteria

• Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible
• Experience: 0 – 36 months Non Voice Process
• Relevant Experience – Any/Basic MS Excel Category

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.